YOUR ACCOUNT
RETURNS AND REFUNDS
Fresh Roasted Guarantee
Our commitment is to bring to you the freshest and highest quality coffee we can. Coffees are fresh roasted within 1 day of your order, (prior to the order, same day, or next), excluding weekends and certain holidays. If the Roaster has posted a “limited” roasting schedule, your coffee may be roasted later than 1 day of your order, whereas it is roasted fresh and shipped that same day. We guarantee the coffee you receive is fresh roasted, verified by the roast date indicated on the bag.
“Limited Offerings” may ship later than 1 day of your order due to the narrow schedule and day(s) of the week these rare or seasonal beans are roasted. If your order includes one of these items, your entire shipment from that specific roaster will be held, then fresh roasted, and subsequently sent to you to ensure that all the coffee you receive is fresh roasted.
If you find that you coffee was not shipped in a timely manner as defined by our Shipping Policy, or that the indication of the Roast Date is not on the bag, we will have the Roaster ship a replacement order of that coffee at no expense to you. This is the agreement we have with our Roasters and with you.
Please Contact Us for further information.
Return and Refund Policy
We at GoCoffeeGo have tasted and cupped every coffee on our site to pass our stringent standards.
Prior to your selection, in order to aid and assist you, we have done our best to provide you with in-depth information, from a profile of the Roaster, to descriptions of the Coffees, including the notes, body and acidity, to reviews from Professor Peaberry Recommends and Members' Picks, to the Top 25 Sellers, as well as various searches by region, by type and finally by your unique preferences and information provided by you in Coffees You'll Love.
We not only respect our Roasters, we respect you. We value our customers and truly want you to be happy - that's what we're all about at GoCoffeeGo; having fun, enjoying life and taking our customers across the world on a coffee adventure.
We can't accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at contactus@gocoffeego.com within 10 days of receiving your order. We're happy to help you find something you'll love.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment. We will cover the shipping costs.
Forwarding to another address
Was your order returned to us because of an address problem? Please Contact Us and let us know. Please notify us first to ensure we have received your coffee back.
ORDERING
- Checkout
- Redeeming Promotion Codes
- Shopping Cart
Checkout
Content TBD.
Redeeming Promotion Codes
Please enter your code on the last page of checkout to receive the promotional credit.
YOUR ORDER
- Delivery
- Tracking your order
- Product Availability
- Changing or Canceling
Delivery
All orders are delivered by USPS Priority Mail. You can track you order by clicking on the tracking number in the "Your Order Has Shipped" e-mail or by going to "My Account" and clicking on "My Orders - View Orders." GoCoffeeGo does not require a signature for delivery.
Tracking Your Order
You can track you order by clicking on the tracking number in the "Your Order Has Shipped" e-mail or by going to "My Account" and clicking on "Track Shipments / View Orders" GoCoffeeGo does not require a signature for delivery.
Product Availability
It is our policy to only list coffees on our website that are available from our Roasters. In the rare event that a coffee you selected becomes unavailable, you will be notified and the order will be cancelled. If multiple items were ordered from that specific Roaster, the remainder of the items in the order will be filled. In the unlikely event that a coffee you placed in your Auto-Ship queue is unavailable; the next coffee in the queue will be shipped.
Changing or Canceling
Once you place your order by clicking "Place Your Order" on the final page of checkout, it is usually final. However if you do need to cancel, we will do our best to cancel it or change it. Please contact Elise at: elise@gocoffeego.com.
GIFT CERTIFICATES
- Terms of Use
- Gift Certificates FAQ's
AUTO-SHIP
- How Does Auto-Ship Work?
- Auto-Ship Policy
Auto-Ship Policy
Customers with Auto-Ship also enjoy the benefits of weekly “Specials” and “promotions,” for free coffee, shipping, or other goodies, if their order meets the requirements for that specific roaster's promotion. No worry about missing out with Auto-Ship. If it's in your queue and there is a special, you get the deal.
In the unlikely event that a coffee you placed in your Auto-Ship queue is temporarily or no longer unavailable; the next selection in your queue will be shipped. If your Auto-Ship queue ever becomes empty, the queue will be considered concluded.
If you order encompasses multiple items from different roasters and something becomes unavailable, that item will be canceled and the rest of the items will be sent.
Coffees listed as “Limited Offerings” are not available for Auto-Ship, due to limited supplies and roasting schedules.
See How Auto Ship Works? for further information.
SHIPPING
- Shipping Info
SECURITY AND PRIVACY
CONTACT US
PAYMENT
Methods of Payment
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